Long Term Escrow Assistant

Job Title: Long Term Escrow Assistant Reports To: Escrow Team Leader Summary: Provide assistant to internal and external customers including file set-up, fees, buyer and seller on-line requests and other curative matters that pertain to the long-term escrow file transactions.
Responsible for the general reception and answering telephones for customers that utilize TitleOne’s Long Term Escrow services.
The Long Term Escrow Specialist is a critical player that works with other team members to build a support line that ensures customer service and satisfactions for TitleOne.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Provides support to the Long Term Escrow Department by performing such duties as file review and set-up, file monitoring, coordinating with other departments, file monitoring, customer contact and back-up in the absence of fellow Long Term team members.
Comply with TitleOne Corporation escrow trust accounting standards as outlined in the process and procedure manual.
Reconcile Long Term Trust Account (s) daily Maintain large cash transaction records and report according to TitleOne’s Escrow Trust Accounting Policy.
Prepare curative documents as needed for file set-up or close-out Develops and executes a system for clerical duties and file coordination that adhere to company’s policies and procedures and appeal to the Team and recommending best practices when necessary.
Qualifications/Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A basic knowledge of accounting principles and functions Complete knowledge and understanding of real estate contract.
Excellent telephone and email etiquette Excellent customer relations and interpersonal relation skills.
Good verbal and written communication skills.
Excellent organizational skills, detail and deadline oriented, problem solving skills and the ability to work well under pressure.
Computer skills including Windows, Microsoft and paperless production software.
Copier, e-mail and 10 key calculator skills.
Working knowledge of closing statements/disclosures, lender requirements and commitment for title insurance.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit and talk or hear.
The vision requirements include: close vision.
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