CRI Advantage is a premier ServiceNow (SN) Partner with a team of SN experts that guide our clients through implementation and provide SN support for clients.
We are seeking an experienced Project Manager to join our Solutions Division.
The Candidate will be responsible for managing projects in the implementation and maintenance phase, collaborating with technical staff and customer stakeholders, documenting artifacts, and general project management functions related to and in the ServiceNow platform.
The projects will be with customers spanning various customer segments (state and federal government, commercial) across the U.
S.
This position reports to CRI's Senior Project Manager for Solutions- ServiceNow.
This role requires US Citizenship.
Key Responsibilities
• Manage ServiceNow Implementations and Managed Support Services (MSS) contracts
• Manage day-to-day operation for on-going projects - leads large projects and other sized projects as needed.
Ability to work with the technical team, Business Analyst and working with Senior Project Manager, ensures tasks are prioritized effectively
• Participates in scoping calls for large projects and may lead scoping calls for smaller projects
• Participates in client workshops and weekly scrums
• Assures project scope aligns with Statement of Work
• Communicates with technical team effectively and efficiently
• Works with Business Analyst and facilitates tracking technical teams designs in accordance with gathered requirements
• Ensures Business Analyst captures and logs requirements in stories, follows up with clients on deliverables and ensure the technical team is following requirements
• Providing status reports to internal and external stakeholders.
- status reporting
• Works with Senior Project Manager to manage PMO standard operating procedures (SOP)
• May mentor members of the PMO as needed
• Ensures customer satisfaction is being met on the project
Skills Knowledge and Expertise
Bachelor's degree in Business Management, Information Management, or similar program.
Equivalent experience may be substituted for a degree.
3-5 years of relevant experience as a project manager
2-3 years of experience gathering customer requirements
1-2 years of experience with ServiceNow as an implementor, business analyst, developer or administrator focused on ITSM or CSM functionality.
Excellent communication skills
Ability to prioritize multiple requirements and projects
Preferred Skills:
Certified Scrum Master (CSM)
Experience with SaaS application
Experience with ServiceNow Strategic Portfolio Management (SPM) product
Benefits
CRI Advantage provides flexible benefit packages to fit employee and family needs.
Benefits are effective from the first day of employment.
Medical (PPO and HDHP plans), Dental, Vision, STD, LTD, Life and AD&D
Access to Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Paid Time Off (PTO) accruals, Paid Holidays, and for some roles – sick leave
401(k) with employer match
Employee Assistance Program (EAP)
Discount Rewards Program
Free technical and professional training with access to over 8,000 classes
Credit Union Membership
Employee Wellness Program
About CRI Advantage
CRI is a family-run Technology firm that was founded in 1988.
We support ALL commercial and government organizations across the US and have offices in Boise, ID; Idaho Falls, ID; Reston, VA; and Albuquerque, NM.
With a mission to provide Digital Transformation, CRI specializes in ServiceNow solutions and Cybersecurity/IT services (i.
e.
, vCISO, Cyber Support, IT Staff Augmentation, Managed Service Desk, Managed Call Center).
Whatsapp
