Collaboratively and effectively communicate with other team members, including but not limited to: physicians, nurses, front office, business office, families, resources, etc.
* Registers and updates patient information including insurance verification.
* Obtains the necessary patient consents (financial, HIPAA, treatment, record releases) and insurance referrals.
* Facilitates patient surveys, patient forms and school/work/legal excuses.
* Schedules and reminds patients of their appointments.
* Receives and responds to phone calls
* Checks and follows up with any voicemails, emails and any other messages or requests.
* Monitors waiting room to ensure patient satisfaction
* Accepts and posts patient payments and secures money properly.
* Member of the medical home patient care team, working together to deliver team based care recognizing every member’s value and their individual contributions.
* Responsible to follow clinic policies and procedures
* Attend and participate in staff meetings.
* Follows HIPAA and OSHA guidelines
* Other responsibilities as assigned by doctors or management.
*Qualifications*
* High School Diploma or higher.
* Proficient in basic computer skills
* Further educational courses as directed by doctors or management.
*Personal Qualifications *
* Patient, courteous, compassionate and respectful with patients and their families, co-workers, physicians and management.
* Ability to communicate and relate well with physicians, staff and management.
* Must be aware of patient confidentiality
* Must be able to follow directions and be self-motivated.
* Must be organized, detail oriented and able to multi-task.
* Maintain a neat and professional appearance.
* Positive attitude and willingness to help out where needed.
Job Type: Full-time
Pay: From $15.
00 per hour
Expected hours: 38 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Healthcare setting:
* Clinic
Medical specialties:
* Pediatrics
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Rotating weekends
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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